The implementation of the Business Continuity ISO standard is a crucial initiative aimed at enhancing institutional agility and ensuring the uninterrupted provision of core services by the SLC General Secretariat. This project underscores a commitment to developing and executing comprehensive plans that enable the SLC to effectively respond to, and swiftly recover from, potential incidents and crises, ensuring the uninterrupted conduct of core operations. The implementation of this standard involves creating detailed documentation outlining the policies and procedures to be followed during emergencies. This is achieved through a business impact analysis and the identification of critical operations that must not be interrupted. Additionally, the project encompasses emergency drills and simulations to ensure that employees are well-prepared and capable of responding swiftly and appropriately in emergency situations. The implementation of the Business Continuity ISO standard will bolster the SLC General Secretariat’s capability to address various challenges, such as natural disasters, technical failures, and other disruptions that may affect the delivery of essential services. This, in turn, fosters trust between the SLC General Secretariat and the recipients of its services, reinforcing its reputation as a resilient institution adept at managing emergencies. Furthermore, the project contributes to institutional excellence and reflects the SLC General Secretariat’s commitment to international quality standards in management and operations. The implementation of the Business Continuity ISO standard represents a strategic milestone that highlights the SLC General Secretariat's leadership role in adopting best international practices in governance and risk management, positioning it as a model for the public sector.